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Return Policy

  • As all of our items are tailor-made with your own specific options and engraving, we do not offer
  • return service in principle. However, if your purchased item is defective, we will exchange it and pay
  • for the delivery charge.

15 days limited warranty

  • All items purchased from kaiuhk.com are warranted for 15 days against any manufacturer's defects.
  • If a jewelry item breaks or fails within 15 days after arrival of the item, we will exchange the item
  • with no charge.
  • • Exchangeable
  • - When the chain breaks within 15 days after receiving your purchase
  • - When the clasp doesn’t work properly within 15 days after receiving your purchase
  • - When the item is different from your order (e.g. error in engraving, etc.)
  • • Non-exchangeable
  • - Normal wear and tear
  • - Abuse
  • - The loss of stones from settings
  • ※ Note: Before sending the purchased item back to us, please follow the proper process below.
  • 1. Please e-mail us at kaiu@kaiuhk.com about the problem you have with the purchased item.
    We will try to respond to you asap, within 3 working days.
  • 2. Once return is confirmed, please pack all the items in the original package.
  • 3. Please send it by a local courier service to:
  • IAN Corporation Limited
  • Unit A, 9/F
  • Best-O-Best Commercial Centre
  • 32-36 Ferry Street
  • Yau Ma Tei, Kowloon, Hong Kong
  • Tel) +852-3487 1771